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Warranty Policy
The warranty specified above is only applicable to the original buyer or recipient of a gift of the product for the three years specified on the product, beginning on the date of purchase.
Product locks are only meant to stop inadvertent opening they are not always meant to stop theft of the product or its contents, break-ins, or entrance by government agents, airline staff, or airport staff.
International warranty service is not offered by Maleta.
What we cover
Defects in manufacturing, like cracks in the shell and discolouration upon arrival.
The following spare parts are covered under warranty: wheels, puller, lock.
What we do not cover
- Damage to your Luggage resulting from serious accidents or improper handling by the airline.
- Damages brought on by using certain chemicals or cleaning products.
- General wear and tear brought on by inappropriate or extended suitcase use.
- Dents, scratches, zip breaks, and cracks are not covered.
- Misuse, disregard, carelessness, inappropriate handling, abrasion, exposure to high temperatures, acids, solvents, or transport damage (such as that caused by airplanes). Unusual use, or natural disasters like earthquakes and floods.
- Using the product for purposes other than those for which it was designed.
- Damage brought on by erroneous or unapproved maintenance or repair.
- Inside lining damage is not covered.
- A product that has undergone changes or modifications;
- Anything that is not manufactured by Maleta.
- Wheels, zippers, trolleys, and other component elements will ultimately exhibit signs of wear and tear and may require refurbishment or replacement. The warranty does not cover this wear and tear.
- Defects that are not promptly reported to the company during the specified warranty period.
- Gold plating, wood finish, and powder coating that is applied to all metallic surfaces, including locks, frames, and channels.
To make a warranty claim, contact customersupport@themaleta.com or call 7219527796, customer care number.
Send the below information via mail.
- Purchase date.
- Copy of the invoice.
- Clearly visible pictures of the faulty item.
- A detailed video of the damaged item.
- Cause of Damage.
- Submit your mailing address along with pin code to obtain the replacement.
- Please include your name and phone number.
Note: We advise using a trackable shipment option while sending your products to Maleta for warranty claim.
At its sole discretion, Maleta will, within a reasonable timeframe, replace or repair the damaged Product (as defined by the terms and conditions of the warranty).
With all due respect, the company retains the right to ascertain the type of defects, if Maleta’s guarantee covers the issue, and whether the warranty is applicable.
At its discretion, Maleta will provide a comparable or equal product at a discounted price if the product needs to be replaced but is discontinued or no longer available, or if the product needs to be fixed but the spare parts for that specific model are not available.
The warranty covered by this clause is solely applicable to the remaining portion of the warranty.
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