Frequently Asked Questions
Find answers to common questions about our products and services
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Availing warranty on Maleta trolley bags is simple and hassle-free. If you face any manufacturing defect, you can contact support@themaleta.com with your order details and product images. Our team will guide you through the warranty claim process and arrange repair or replacement as applicable.
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Maleta luggage offers high-quality, premium trolley bags at competitive prices, making them an affordable option for travellers without compromising on quality. We aim to provide excellent value for money by combining premium materials and innovative features with reasonable pricing. You can also take advantage of our seasonal discounts and special offers to make your purchase even more budget-friendly.
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Choosing the right Maleta travel trolley size depends on trip duration, travel type, and packing style. Picking the correct size ensures comfortable travel, easy airport movement, and compliance with airline rules.
Below is a simple guide to help you choose the perfect Maleta trolley bag size.
Cabin Size Trolley (Small) – Best for Short Trips
Ideal for: 1–3 day trips, Business travel, Weekend getaways, Domestic & international flights
Capacity: ~30–40 liters
Airline Friendly: ✔ Yes (most airlines)A Maleta cabin trolley bag fits in overhead compartments and is perfect if you like traveling light.
👉 Best choice if you want fast, hassle-free travel.
Medium Size Trolley – Best for Regular Travel
Ideal for: 4–7 day trips,Family vacations,Domestic holidays
Capacity: ~60–70 liters
A Maleta medium trolley bag offers extra packing space while remaining easy to handle. It’s great for travellers who carry multiple outfits and essentials.
👉 Balanced option between size and convenience.
Large Size Trolley – Best for Long & International Trips
Ideal for:8+ day trips,International travel,Heavy packing
Capacity: ~90–110 liters
A Maleta large trolley bag is perfect when you need maximum space for clothes, shoes, and accessories. Ideal for long vacations and overseas travel.
👉 Best for those who prefer packing everything in one bag.
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Maleta travel trolleys are made using high-quality materials designed for strength, durability, and smooth travel. Here are the most common materials used in travel trolley bags:
- Polypropylene (PP): Lightweight, flexible, and highly impact-resistant. Ideal for unbreakable Maleta trolley bags.
- Polycarbonate (PC): Premium material known for strength, durability, and a sleek finish. Used in premium Maleta luggage.
- ABS: Affordable, rigid material that offers good protection for regular travel.
- Polyester / Fabric: Soft luggage material that is lightweight, expandable, and suitable for casual travel.
👉 Maleta uses carefully selected materials to ensure every travel trolley offers durability, smooth mobility, and long-lasting performance—perfect for domestic and international travel.
- Polypropylene (PP): Lightweight, flexible, and highly impact-resistant. Ideal for unbreakable Maleta trolley bags.
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All Maleta trolley bags come with a 3-year warranty against manufacturing defects.
You do not need a physical warranty card—your invoice or order ID acts as proof of warranty for all Maleta products. -
Maintain regular cleaning and preserve your travel trolley from harm to maintain it in good shape. Use a cover or luggage protector to keep it safe when travelling, clean it with a moist cloth and mild soap.
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If you receive a damaged, wrong, or missing item, contact Maleta Customer Support within 48 hours of delivery with images or videos. Maleta will resolve the issue at the earliest.
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Product orders are processed within 48 hours after the purchase. You will receive tracking information via registered mail as soon as the order is shipped. 7 business days are anticipated for shipment.
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Most Maleta orders come with free shipping. Any applicable shipping charges (if any) will be clearly mentioned at checkout before payment.
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Returns are accepted for products within 7 days of delivery. To request a return please contact - support@themaleta.com
Maleta offers a return window for unused products purchased directly from the Maleta website. Products must be returned in original condition, with tags and packaging intact. -
If you wish to cancel an order prior to shipment, please contact us via mail at support@themaleta.com or via phone +91-7219527796. We will reimburse the entire amount paid. Order cancellation requests must be made within 24 hours of the order being placed. Refer to the returns and cancellations section for more details.
https://themaleta.com/policies/refund-policy -
Our goal is to make our premium bags easily accessible to all travellers. Our Bags are available on Maleta website, https://themaleta.com/, as well as a number of well-known marketplaces, such as Amazon, Flipkart, Myntra, sell our luggage.
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Maleta trolley Bags are water-resistant , but not all are fully waterproof.Always check the product specification for details.
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Yes, Maleta has trolley bags made entirely of 100% Polypropylene, ensuring durability, lightweight design, and resistance to impacts and harsh conditions. Polypropylene is known for its strength and flexibility, making it an excellent choice for high-quality travel luggage.
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The Maleta warranty covers manufacturing defects such as:
- Wheel malfunction
- Trolley Handle defects
- Zip malfunction
- Lock defect
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The Maleta warranty does not cover:
- Damage due to misuse or rough handling
- Normal wear and tear
- Scratches, dents, or abrasions
- Water or chemical damage
- Airline or transit handling damage
- Unauthorized repairs or modifications
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The capacity of Maleta luggage is measured in litres (L), which indicates how much you can pack inside the trolley bag. Capacity is calculated based on the internal dimensions (length × width × height) of the luggage, excluding wheels and handles.
In simple terms:
- Cabin size luggage: ~30–40 litres
- Medium size luggage: ~60–70 litres
- Large size luggage: ~90–110 litres
This standard method helps you compare Maleta trolley bag capacity easily and choose the right size for your travel needs.
- Cabin size luggage: ~30–40 litres
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If your Maleta trolley bag cannot be repaired, Maleta will offer a replacement of the same or equivalent model, subject to availability, as per warranty terms.
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Once Maleta receives and verifies the returned product, the refund is processed within 5–7 business days. The amount will be credited to the original payment method.
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Once your order is shipped, Maleta will share a tracking link via SMS or email, allowing you to track your order in real time.
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A combination lock, often referred to as a combination lock or dial lock, is a security device used to secure luggage. It typically does not require a key and can be set to a specific combination of numbers. This type of lock is commonly used on luggage and offers a basic level of security to prevent accidental opening and deter theft
1. Setting the Initial Combination:– Default Code : The lock is usually preset to open at 0-0-0.– Resetting the Combination : Before setting your own combination, make sure the lock is open and set to the default code.
2. Setting a New Combination :–
Step 1 : Turn the dials to the default code (0-0-0) or the current combination if it has been changed previously.
– Step 2 : Push the reset button (usually located on the side or bottom of the lock) towards theoutside using a pen or similar object.
– Step 3 : While holding the reset button, turn the dials to your desired combination (e.g.,8-8-8).
– Step 4 : Release the reset button. Your new combination is now set.
3. Locking the Bag :
– Step 1 : Close the zipper pulls into the lock mechanism.
– Step 2 : Turn the dials away from the set combination to lock the bag.
4. Opening the Lock :
– Step 1 : Turn the dials to your set combination.
– Step 2 : Pull the release button or mechanism to open the lock. Tips for Using a Combination Lock:– Memorize Your Combination : Always remember your combination or keep it written in a secure place.– Check the Lock: Before traveling, ensure the lock functions correctly by opening and closing it a few times.– Security: Normal locks are primarily for preventing accidental openings. For higher security, consider using a TSA-approved lock, especially for international travel.
Troubleshooting:– Forgotten Combination : If you forget the combination, you may need to consult a locksmith.– Non-Responsive Lock : If the lock does not open with the correct combination, ensure you are aligning the numbers precisely. Dust or debris can sometimes cause the lock to stick. Our warranty does not cover wrong setting of combination locks. -
TSA Lock: A TSA (Transportation Security Administration) lock is a special type of luggage lockthat can be opened by Custom agents using a universal master key. This feature allows Customagents to inspect and re-lock your luggage without damaging the lock, which is especiallyuseful for travellers to and from the foreign countries.How to Use a TSA Lock:
1. Setting the Initial Combination:○ Default Code: TSA locks are typically preset to open at 0-0-0.
○ Resetting the Combination: Before setting your own combination, make surethe lock is open and set to the default code.
2. Setting a New Combination:
○ Step 1: Turn the dials to the default code (0-0-0) or the current combination if ithas been changed previously.
○ Step 2: Locate the reset button or pinhole. This is usually a small button on theside or bottom of the lock.
○ Step 3: Push the reset button (a) using a pen or similar object until you hear a‘click’ sound or the button stays depressed.
○ Step 4: While holding the reset button, turn the dials to set your desiredcombination (e.g., 8-8-8).
○ Step 5: Release the reset button. Your new combination is now set.
3. Locking the Bag:
○ Step 1: Close the zipper puller into the lock mechanism.
○ Step 2: Turn the dials away from the set combination to lock the bag.
4. Opening the Lock:
○ Step 1: Turn the dials to your set combination.
○ Step 2: Pull the release button or mechanism to open the lock.
Tips for Using a TSA Lock:
● Memorize Your Combination: Always remember your combination or keep it written in asecure place.
● Check the Lock: Before travelling, ensure the lock functions correctly by opening andclosing it a few times.
● Security: While TSA locks are convenient, they are still susceptible to tampering.Consider additional security measures for valuable items.
Troubleshooting:
● Non-Responsive Lock: If the lock does not open with the correct combination, ensure you are aligning the numbers precisely. Dust or debris can sometimes cause the lock to stick. Using the TSA Key:● For Custom Agents Only: The small keyhole on a TSA lock is for Custom agents to open the lock using their universal master key. This keyhole cannot be used by travellers.
Benefits of TSA Locks:● Ease of Inspection: Custom agents can inspect your luggage without breaking the lock.
● Travel Compliance: TSA locks are accepted by airport security worldwide.
● Protection: They provide a good level of security for your belongings while allowing necessary inspections. Our warranty does not cover the wrong setting of TSA locks. -
Maleta is an online brand that delivers premium luggage bags across India. We don’t have any physical stores.
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Maleta accepts bulk and corporate orders for:
- Corporate gifting
- Dealer & distributor orders
- Wedding & event gifting
You can contact Maleta directly via the https://themaleta.com/pages/corporate-gifting section on the website for customized pricing and support.
- Corporate gifting
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Maleta offers a range of discounts and promotions to ensure that our premium luggage is accessible to all. We provide discounts upto 20% . We also offer seasonal coupons and special promotions. To stay up to date with our latest offers and exclusive deals, follow us on social media. For bulk purchases or corporate orders, please contact our customer service team to inquire about special discounts.
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You can apply the given coupon code at checkout.