Refund policy

Return, Cancellation & Exchange Policy – Maleta

If for any reason you are not satisfied with your purchase, please contact us at customersupport@themaleta.com or call +91-7219527796. We are committed to ensuring a smooth and transparent post-purchase experience for our customers.

Returns & Cancellations Process

1. Requesting a Return

  • Customers must contact Maleta within 7 days of receiving the order.
  • Images or videos of the product must be shared at the time of request.

2. Return Approval

  • All return requests are reviewed within 24 hours.
  • Customers will be informed whether the return has been approved.
  • Requests made after the 7-day return window will not be accepted.

3. Product Pickup

  • Once approved, Maleta will arrange a reverse pickup from the customer’s location.
  • Customers must ensure the product is properly packed and ready for pickup.
  • Reverse pickup may take up to 15 working days, depending on service availability in the customer’s PIN code.

4. Product Inspection & Refund

  • Products are inspected within 7 working days after pickup.
  • If approved, the refund will be initiated to the original payment method.

5. Conditions for Returns

  • Items must be unused, undamaged, and returned in original packaging with all tags intact.
  • Products that have been altered or repaired by third parties are not eligible for return.
  • Missing packaging or boxes will result in a deduction of INR 500 per item from the refund amount.

6.Exchange / Replacement Policy (Size or Colour)

  • Exchanges are allowed for size or colour, subject to product availability.
  • Due to the high reverse logistics and delivery costs associated with volumetric products like trolley bags, an additional exchange charge of up to INR 600 may apply.
  • The exact exchange charge will depend on the size and model being exchanged and will be communicated to the customer at the time of approval.
  • Exchange requests will be processed only after payment of applicable charges, if any.

Cancellation Policy

1. Cancellation Before Shipping

  • Orders can be cancelled before dispatch.
  • Prepaid orders will receive a full refund.

2. Cancellation After Shipping

  • Orders cancelled after dispatch will incur a deduction of INR 500.
  • Refunds will be processed only after the product is received back at our warehouse.

Refund Process

  • Refunds are initiated only after the returned product is received and inspected.
  • Please allow up to 7 business days for the refund to reflect in your account.

Prepaid Orders

  • Refunds are issued to the original payment method used during purchase.

Cash on Delivery (COD) Orders

  • Refunds are transferred to the customer’s bank account.
  • Bank details must be shared via email or WhatsApp.

Return Attempt Policy

  • After approval, two pickup attempts will be made.
  • If the pickup is unsuccessful due to customer unavailability, the return request will be cancelled, and no refund will be issued.

Thank you for shopping with Maleta. We appreciate your trust and continuously strive to deliver quality products and transparent policies.